The downside of VOIP
Or, Why you should probably avoid Comcast.
Last Friday, our cable television went out. Not like 'some services are missing' out, but like 'somebody just sliced a cable' out. There was static on all of the analog channels, and just black (no signal) on everything digital. Many months ago we made the decision to ditch their cable modem in favor of our SDSL connection (from ACD.net), which was both faster and more reliable. We decided that the redundant Internet connectivity was more trouble than it was worth, at the added expense, and also, frankly, were just unhappy with Comcast.
For the last year or so, Comcast has been on an all-out media blitz to get people signed up to their VOIP package, bundling cable television, Internet, and telephone. The timing may have been coincidental, but the mailings seemed to intensify after we downgraded, and when we had to call about (somewhat regular) problems with the only service we kept (cable television), we always had to listen to another pitch before we could tell somebody in another state that our local HD was out... again.
Anyway, when the cable television service went completely dead, we called the customer support number. Instead of the usual sales pitch we got... wait for it... nothing. Yup. Apparently they use their own VOIP service, so when the cable system has a failure, you cannot reach anybody there by telephone. Brilliant! I was not even vaguely intrigued by the offering, but this definitely convinced me that my convictions against this technology (and Comcast) were not unfounded.
Not that I am any fan of AT&T either, but I am a believer in land lines. In the event of an emergency, when one really does need to have a phone, I am glad to have a system that will work even when the power is out. (Yes, we keep a standard handset telephone for just such an occasion.)
Our cable television signals did come back before prime time, but I think that all a satellite television company needs to do is add CBC and we are there. (Perhaps we should just move to the Bahamas where, oddly, Canadian programming is also available. Do they long for snow?)
Last Friday, our cable television went out. Not like 'some services are missing' out, but like 'somebody just sliced a cable' out. There was static on all of the analog channels, and just black (no signal) on everything digital. Many months ago we made the decision to ditch their cable modem in favor of our SDSL connection (from ACD.net), which was both faster and more reliable. We decided that the redundant Internet connectivity was more trouble than it was worth, at the added expense, and also, frankly, were just unhappy with Comcast.
For the last year or so, Comcast has been on an all-out media blitz to get people signed up to their VOIP package, bundling cable television, Internet, and telephone. The timing may have been coincidental, but the mailings seemed to intensify after we downgraded, and when we had to call about (somewhat regular) problems with the only service we kept (cable television), we always had to listen to another pitch before we could tell somebody in another state that our local HD was out... again.
Anyway, when the cable television service went completely dead, we called the customer support number. Instead of the usual sales pitch we got... wait for it... nothing. Yup. Apparently they use their own VOIP service, so when the cable system has a failure, you cannot reach anybody there by telephone. Brilliant! I was not even vaguely intrigued by the offering, but this definitely convinced me that my convictions against this technology (and Comcast) were not unfounded.
Not that I am any fan of AT&T either, but I am a believer in land lines. In the event of an emergency, when one really does need to have a phone, I am glad to have a system that will work even when the power is out. (Yes, we keep a standard handset telephone for just such an occasion.)
Our cable television signals did come back before prime time, but I think that all a satellite television company needs to do is add CBC and we are there. (Perhaps we should just move to the Bahamas where, oddly, Canadian programming is also available. Do they long for snow?)
posted by Gregg Seelhoff | 11:12 PM
2 Comments:
Cell Phones!
Yes, comcast is sucky and I won't ever use them again, same goes with AT&T...
yes, I agree with you on the CBC part. Surprised you cannot get it with rabit ears there... although I am also closer to Windsor. I have considered switching to Dish too, but haven't yet.
I have NEVER had any problems with my Vonage account.
>Cell Phones!
Yeah, I have a cell phone that is used only for outgoing calls and planned incoming calls from family. I have a very cool phone number, but it is not published. I do not make myself available via cell phone at the whim of others (which is a whole different rant :) ).
I bought the cell phone for emergency use only, but since I rarely talked on it, I had more than 800 "minutes" accumulated from just keeping it activated, so I now sometimes use it for other things.
Of course, land lines are still more reliable in an emergency or serious crisis, but having both is even better insurance.
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